1. General Information
Doktor1881 is an AI-powered software and digital service platform, developed and operated by İstalya Dijital Pazarlama ve Danışmanlık and offered over the internet.
Packages and services purchased through Doktor1881 do not include a physical product. For this reason, no shipment or physical delivery is made to the user.
2. Delivery and Activation of the Digital Service
Purchased Doktor1881 packages are assigned electronically to the relevant user account after the payment is successfully completed and verified by the system.
The usage rights, features, and limits included in the package become accessible through the user's Doktor1881 account.
If an exceptional delay caused by a technical or payment issue occurs, the user may contact Doktor1881 through the support channels.
3. Right of Withdrawal
Under Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation, consumers generally have a 14-day right of withdrawal in distance contracts. For service contracts, this period starts on the date the contract is formed. Ministry of Trade
However, under the relevant legislation, contracts for services performed immediately in an electronic environment, intangible goods delivered to the consumer immediately, and services whose performance begins with the consumer's consent before the withdrawal period ends are among the exceptions to the right of withdrawal. https://ticaret.gov.tr
If, after a Doktor1881 package is purchased, performance of the service begins by activating it on the user account and making it available for use, the right of withdrawal may not be available where the conditions set by the legislation are met.
Rights that consumers have under the legislation and that cannot be limited by contract are reserved.
4. Refund Conditions
The user may request a refund or a correction where the service offered by Doktor1881 cannot be activated at all, the purchased package is not assigned to the user account, a duplicate or incorrect charge is made, or the purchased service cannot be provided because of a technical problem originating from Doktor1881.
If, after the request is reviewed, it is determined that a right to a refund exists, the payment is made in accordance with the legislation and the procedures of the payment institution used.
Situations such as the user changing their mind, no longer needing the service, or deciding to stop using the service do not, by themselves, create a right to a refund if performance of the service has begun and one of the statutory exceptions to the right of withdrawal has become applicable.
5. Package Cancellation and Renewal
Cancelling a package or subscription does not automatically remove the user's rights for the current paid usage period, if any. The user may continue to use the services assigned to them under the package until the end of the period they purchased.
Stopping renewal for a later period and refunding a past payment are different operations.
6. Refund Process
Where a right to a refund arises, approved refunds are made within the periods set by the relevant legislation and, as far as possible, in line with the payment method used at the time of purchase. Where the right of withdrawal is valid under the legislation, the seller/provider's repayment obligation is, as a rule, 14 days from the date the withdrawal notice reaches them. Ministry of Trade
Because of the processing times of banks and payment institutions, it may take additional time for the amount to appear in the user's account or on their card.
7. Contact
The contact channels stated on Doktor1881's website may be used for delivery, package activation, cancellation, and refund requests.
Platform: Doktor1881
Website: doktor1881.com