Privacy Policy

1. Data Controller

The data controller of this platform is:

İstalya Dijital Pazarlama ve Danışmanlık Limited Şirketi
Batı Mah. Gazipaşa Cad., No:16 Ofis:306, Pendik / İstanbul

2. Data Collected

Doctor1881 may collect data in the following categories.

Membership Information

• Full name
• Doctor/clinic/hospital information
• Specialty
• Phone
• Email address
• User account information
• Encrypted authentication information

Organization Information

• Clinic information
• Website addresses
• Uploaded logos and images
• Avatar images
• Chatbot settings
• Training content

Chatbot Data

The following, carried out through the Platform, may be processed:

• chat records
• visitor messages
• chatbot responses
• lead records created
• information the visitor shares voluntarily

Technical Data

• IP address
• browser information
• device information
• session records
• error records
• access logs
• security records

Cookie Data

The Platform may collect usage information through cookies and similar technologies.

3. Purposes of Processing

Collected data may be processed for the purposes of:

• providing the service
• carrying out membership operations
• operating the chatbot service
• generating artificial intelligence responses
• customer support services
• security checks
• improving system performance
• software development
• error detection
• reporting
• producing statistics
• preventing fraud
• fulfilling legal obligations

4. Third-Party Service Providers

In order to provide its services, Doctor1881 may use third-party service providers such as:

• artificial intelligence service providers
• cloud infrastructure providers
• data storage services
• email delivery services
• analytics services
• security services
• CDN services
• payment infrastructure
• error monitoring services
• customer support tools
• integration providers

These service providers may change over time.

Personal data may be shared with these service providers to the extent necessary to provide the service and in accordance with applicable legislation.

5. Transfer of Data Abroad

Some technology infrastructure used by the Platform may operate in data centers located outside Türkiye.

For this reason, personal data may be processed or stored on the infrastructure of service providers located abroad, to the extent permitted by applicable legislation and with the necessary technical and administrative measures in place.

6. Sharing with Official Authorities

Necessary information may be shared with the relevant authorities in line with obligations arising from law, court decisions, or lawful requests of authorized public institutions and organizations.

7. Corporate Transactions

Where necessary during a merger, acquisition, restructuring, investment process, share transfer, or similar commercial transaction, the relevant personal data may be shared with the relevant parties in accordance with applicable legislation.

8. Anonymized Data

Data anonymized so that identity cannot be determined may be used for:

• producing statistics
• improving service quality
• evaluating artificial intelligence performance
• product development
• analysis work

9. Security

Doctor1881 takes reasonable technical and administrative measures to protect personal data.

However, no data transfer over the internet or electronic storage method can be guaranteed to be absolutely secure.

10. Retention Period

Personal data may be retained:

• for as long as necessary to provide the service,
• for the periods set out in the relevant legislation,
• for as long as may be necessary to resolve legal disputes.

At the end of the period, data are deleted, destroyed, or anonymized in accordance with applicable legislation.

11. User Rights

Data subjects may exercise the rights they have under the legislation in force on the protection of personal data.

Requests are assessed in accordance with the relevant legislation.

12. Marketing Communications

To the extent permitted by applicable legislation, Doctor1881 may share communications such as:

• service notifications
• system announcements
• security notifications
• product updates
• maintenance announcements

Commercial electronic messages for marketing purposes are sent only on the basis of the user's explicit consent, where required under the relevant legislation.

13. Updates to the Policy

Doctor1881 may update this Privacy Policy whenever it considers it necessary.

The current text takes effect on the date it is published on the website.

Continued use of the Platform means that the current Privacy Policy is accepted.